There are different ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a trouble ticket system. It is the easiest form of correspondence for different reasons. In case no customer service team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. You can also copy/paste large bits of information without having to worry about printing errors, and if a specific problem requires more time to be fixed or a number of replies need to be exchanged, all the information will be in the exact same location, so either party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re usually separate from the hosting platform, which goes to say that if you have to supply information or to follow guidelines, you’ll have to use at least 2 separate admin consoles and this number could grow if you’d like to manage a number of domains. Also, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks without having to leave your hosting Control Panel. During the process, you may select a category and our system will present you with a number of informative articles, which will give you more info and which may help you fix any specific problem before you actually post a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a legal holiday.