Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated trouble ticket system, which is included in our in-house built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks without having to leave your hosting Control Panel. During the process, you may select a category and our system will present you with a number of informative articles, which will give you more info and which may help you fix any specific problem before you actually post a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or a legal holiday.