If your hosting company offers live chat support, you will be able to speak with an agent live and learn helpful information or get an issue resolved promptly. The main advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with access to the web, so that you will not pay any fees in case you are in another state or country. Furthermore, it is much simpler to copy and paste details like domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the telephone. The real-time chat is also a considerably quicker way to contact your website hosting service provider's support crew compared to using a ticketing system. Last, but not least, in case some situation needs a bit more time to be dealt with, you can do something else while you wait for guidance on the live chat, which means that you won't lose time - something that is not possible in case you're on the telephone.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all our Linux shared hosting, we've live chat support which is online all the time, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, as we can assist you with all kinds of things, ranging from giving you basic information about our solutions if you aren't our customer yet and you're thinking about acquiring one of the packages, to assisting you with installing an e-mail account in an e-mail client. Part of the problems are more complex and time-consuming, and you'll need to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.