Should you ever experience a problem with your site and be unable to deal with it on your own, ask the respective web hosting company’s customer support staff to assist you to bring the site back online. A timely solution would be the best-case scenario, but many companies respond within 24 hours and even more, particularly if you’re dealing with a reseller. Even if the problem can be swiftly sorted out, your website may not work satisfactorily or may not be accessible at all for a longer period, so you may lose prospective customers since it’s pretty unlikely that anyone would return to a website that is broken. With that said, you need to make certain not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely fashion. If a software application update does not go as planned or you erase something mistakenly, for instance, the site must be fixed swiftly in order to avoid long inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any trouble ticket that you open or any email that you send is just 60 minutes, even in case you contact us on weekends and national holidays. Regardless of the nature of your query or problem, we’ll lend you a helping hand immediately and will provide you with the needed information to solve any problem with your websites. The actual reply time usually doesn’t surpass 15-20 minutes, so you can forget about waiting for hours and hours to get a problem resolved or even worse – waiting all day only to get a reply that more information is necessary whilst nothing’s resolved. We will give you assistance without delay simply because we know just how invaluable time can be in the dynamic Internet world. The 1-hour reply time guarantee is valid for any technical or billing enquiry that you might have associated with our Linux shared hosting.