Though this is not the mainfactor to help you identify a dependable shared hosting provider from a bad one and a reseller from an actual provider, having the option to call and talk to a live person is an indicator that you are not dealing with a one-person firm and that you'll be able to reach somebody if you need support. The telephone support for web hosting services may range from general to experienced, so the issues which can be resolved with a phone call vary depending on the provider. Usually, these issues are simpler and include billing or first level technical issues as more difficult problems usually require a support ticket where both you and the administrators can follow what's going on with a particular issue. Still, being able to call your supplier can save you lots of time and efforts for the countless small things which may eventually show up when you manage your hosting account.
Phone Support in Shared Hosting
In case you decide to use one of our Linux shared hosting, you'll be able to get in touch with our support team over the phone for 14 hours per day. We can assist you in choosing the best package for your web sites because we believe that it's better to discuss these issues with a live person. In case you already own an account, we are able to help you with all your sales/billing questions and general issues, even with some tech situations that don't need a long time or escalation to an administrator because it is better to open a support ticket for time-consuming matters so as to have the entire communication in one place. We now have phone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk to our agents.