The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot for the services they supply too. In case you are allowed to use just email messages and / or tickets, you have almost certainly discovered a reseller and not the actual web hosting supplier. If this is the case, you'll probably have to wait for several days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the actual website hosting company for further assistance. If the provider offers different ways of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. So you'll take advantage of well-timed assistance and top quality support because they'll have immediate access to the servers where your account is. No matter what the problem - sales or technical, it's generally better to be able to communicate with your website hosting company directly via your favourite way of communication.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our solutions before you make a purchase or you're a current client and you have any question or a problem, you will be able to contact us any time, including weekends and holidays. We have multiple channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any troubles that need extra time to investigate and resolve. Unlike various other website hosting providers, our trouble tickets feature a warranted max reply time of only 1 hour, which means that whatever the problem is, it will be resolved on time and you will not waste days to have something fixed.