Client Support Channels
A 1–Hour Ticket Response Guarantee
Each help request you submit to us will be attended to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email needs additional assistance from an administrator, we’ll forward it and leave a note to inform you that your case is being examined. If you make use of our Administration Services package, any of the server administration services included there will be executed at a time of your choosing.
A First–Class Customer Care Service
Should you need any assistance with our Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, do contact the tech support staff at any moment through the ticketing system. Furthermore, in case you require assistance managing your dedicated web hosting server, you can order the Administration Services package, which includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk storage space, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server includes our cost–free Control Panel, which sports an integrated knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance working with the Control Panel, just click on the Videos or Help buttons situated in the top right corner.